Lack of Support

Well, it looks like the promises of support issues being rectified are worthless.

I have spent a lot of money on the Ultimate version of this product and am unable to produce the application I want due to bugs with handling images - first in 9.42 (the window refresh problem) and second with v10 (image exporting does not work, image auto resizing does not work).

I have contacted BD for support and get no replies, and no acknowledgements. How difficult is it to implement a helpdesk system so at least we can track progress with these issue. Have they never heard of Freshdesk / Zendesk etc?

I have sent yet another e-mail to support - their website says send every 24 hours so I have been trying to for the last week on the 9.42 refresh issue. I have asked for an acknowledgement of my request and a timescale as to when this particular bug will be fixed. I have asked for a refund if they are unable to provide me with this information.

Obviously it's down to individual choice, but I personally don't recommend that anyone pays any more money to Mikhail until support is properly fixed.

Matty